Part 1: Seeing
8 lessons, 3 h 45 min
You can describe a working system without putting a planner in it.
Everyone arrives sure that someone is in charge. This part breaks that habit on ants, where the stakes are low and the mechanism is visible, then turns the same eye on your own team.
-
P1-01The Scorecard That Ties
20 min
You do: Write the strongest case for the side you have already decided against, then check whether every point it wins is a point the other side loses.
-
P1-02The Rate That Sets the Rate
25 min
You do: Find the rate that actually drives one recurring behaviour in a system you are inside, state it with a number and an interval, and then move the rate without changing the reason.
-
P1-03Detect, Compare, Act
20 min
You do: Write one of your own recurring decisions as a measured rate, a set point and a switch, find where your set point has drifted, then check whether your group shares one.
-
P1-04What Strengthens With Use
30 min
You do: Find one connection in the system you named in Lesson 2 that is measurably stronger because it was used, and say what physical or recorded thing is carrying that strength.
-
P1-05What Your System Cannot Forget
25 min
You do: Take the connection you found last lesson, stop feeding it in your head, and estimate how long until it is gone — then find one thing in the same system whose answer is never, and say what that costs.
-
P1-06The Role Nobody Assigned
30 min
You do: Recall the last time your system lost a person, and reconstruct how long the work took to reallocate and who, if anyone, actually decided that it should.
-
P1-07What Outlived the People
30 min
You do: List what in your system survived a complete turnover of the people who built it, and beside it list what left the building when they did.
-
P1-08Looking for the Queen
45 min
You do: Write down from memory what you believed at Lesson 2 about who was in charge of your system, then pick the outcome you most confidently attribute to someone's decision, go and check whether that decision was actually made, and describe the system again with no planner anywhere in it.