8 channels, one inbox
WhatsApp, Discord, Telegram, iMessage, web chat, email, API, MCP. Every inbound and outbound message across all channels feeds the same live record. Not a forwarding address — the same conversation thread.
Unified conversation tracking
One inbox. Every channel. Every conversation.
WhatsApp, Discord, Telegram, iMessage, web chat, email — same record, same customer, same thread. Every metric drillable to the conversation that earned it.
8 channels live · identity resolution >95% · Free plan, no card needed
Inbox view: Sara — WhatsApp (10:14) · Discord post (6 days ago) · website visit (yesterday) · Payment ✓ 47s. One thread. One record.
8
Channels feeding the same inbox
>95%
Identity resolution rate target
47s
Lead from WhatsApp to payment — Sara example
3
Clicks from any metric to the source conversation
"Your CRM is a graveyard of intent. It doesn't tell you what they nearly bought, what made them hesitate, or what they wish you sold. AI changes that — if you let it listen."
One inbox. Every channel. The same record.
From channel coverage to drillable proof — four steps.
1
Every channel feeds the same record
WhatsApp, Discord, Telegram, iMessage, web chat, email, API, MCP. Inbound and outbound. Replies, reactions, attachments, payments. One live feed, attributed to the same customer, sorted by recency.
8 channels live · same record · zero integration code
2
The same customer, everywhere
When Sara messages on WhatsApp, the system knows it is her. When she clicks an email link the next day, the system connects the dots. Five-rung confidence ladder. Identity resolution target: above 95%.
identity resolution >95% · no manual matching · cross-channel thread
3
Every close leaves a trail
WhatsApp question → payment in 47 seconds is a complete record: the channel, the agent, the timestamp, the payment receipt. The route that closed gets marked. The substrate routes the next similar inquiry through the same path.
drillable to conversation · mark on close · pheromone on the route
4
The report writes itself
Every number in the monthly report is one click from the conversation that produced it. Revenue figures drill to the list of conversations. Campaign attribution traces every close to the first touch. No assembly required.
1-click drill · conversation as citation · 90s to PDF
What the unified inbox gives you
Not a dashboard. The thing the report is made from.
Identity resolution above 95%
Sara on WhatsApp and Sara clicking an email are the same actor. Five-rung confidence ladder: device cookie → hashed phone/email → linked account. The system walks up automatically. No manual matching.
Every claim drillable to the conversation
Revenue figure → list of conversations. Loss figure → the thread and the moment it went sideways. Campaign attribution → first touch to close. Three clicks from any metric to the source record. No SQL query. No support ticket.
47 seconds from question to payment
Sara DMs on WhatsApp. Agent recognises her. Inventory check. Branded reply. Payment link. Sara pays in 47 seconds. The whole journey is one thread in the inbox — WhatsApp touchpoint, payment receipt, attribution, all in order.
Real-time learning from every close
The route from "WhatsApp question" to "paid in 47 seconds" is now a complete record. Next time a customer like Sara asks on the same channel, the inbox routes to the team that closed this one. Routes that close get stronger.
Add a channel the same day
A new channel requires a markdown file describing its shape. The agency writes it once. The channel is live the same day. No engineering retainer. No vendor negotiation. No six-week integration project.
Unified inbox vs. stitched-together tools
| Feature | ONE | CRM + analytics platform + channel APIs | Single-channel tool |
|---|---|---|---|
| 8+ channels in one inbox | |||
| Identity resolution >95% | |||
| Every metric drillable to conversation | |||
| Same customer across channels — one thread | |||
| Add a channel the same day | |||
| Routes learn from every close | |||
| Mature CRM workflow (large sales teams)Honesty: a dedicated CRM with a large sales team wins on workflow depth. ONE wins on single-record truth. |
All channels on every plan
Annual billing pre-selected. No per-channel charge.
Starter
3 channels · basic identity resolution
$500/mo
5M credits/mo
Web + Telegram + WhatsApp inbox
Basic identity resolution
Drillable conversation records
Email support
Most popular
Agency
All 8 channels · full identity resolution
$5,000/mo
60M credits/mo
All 8 channels including iMessage + Discord
Full 5-rung identity resolution
Group chat + @mention routing
Cross-channel attribution
Priority support
Scale
Custom channels · dedicated infrastructure
$50,000
750M credits/mo
Custom channel adapters
Enterprise identity resolution SLA
Dedicated Cloudflare edge
SLA 99.99%
Dedicated success manager
Questions about the inbox
Stop stitching. Start proving.
8 channels. One record. Every metric drillable to the conversation that earned it. The review writes itself.
No integration project · 8 channels live · Free plan, no card needed