AI-native CRM

The CRM is already running.

Every contact your agents handle is an actor record. Every conversation is auto-logged. The pipeline writes itself through signal-driven transitions. No separate seat. No sync job.

No HubSpot seat · auto-logged conversations · Free plan, no card needed

Contact record: Ada Lovelace · lifecycle: customer · fit-score: 0.82 · ltv: £4,210 · activity feed: 6 signals, 3 channels, all in order

8

CRM-standard actor attributes live

>95%

Identity resolution rate target

200

HubSpot seats replaced per 200-client agency

0

Manual entries for auto-logged signals

"Your CRM is a graveyard of intent. It tells you who showed up and what they bought. It doesn't tell you what they nearly bought, what made them hesitate, or what they wish you sold."

Anthony O'Connell · Founder · ONE

From signal to CRM record — automatically

No manual entry. No sync job. The record and the learning are the same thing.

1

Contacts arrive as actors

A new lead fills in a form. The form submission fires a signal. An actor row is created in TypeDB with the contact's details. The activity feed starts populating. No manual entry. No import from a spreadsheet.

signal-driven creation · TypeDB actor · no import script

2

Every touch is auto-logged

WhatsApp message. Email open. Web visit. Telegram reply. Each is a signal, tagged with channel, event type, campaign, and UTM. The activity feed shows the full history in order. The agent logs everything.

every channel · auto-tagged · ordered by timestamp

3

Pipeline stages move themselves

Signal patterns trigger lifecycle transitions. Form submission → lead. Qualified conversation → SQL. Proposal sent → opportunity. Won deal → customer. The pheromone marks each route. The stage moves. No card dragging.

signal-driven transitions · pheromone on each route · no human required

4

The record is the learning

Changing a contact's lifecycle from SQL to customer writes a signal that marks the path and strengthens the route. The record and the learning are the same thing. The CRM does not summarise the substrate — it is the substrate.

mark(edge) on stage change · record = learning · no sync job

What the AI-native CRM gives you

The same brain that routes your agents holds your contacts.

Actors as records — no CRM seat

Every contact your agents have handled is an actor row in TypeDB. Not a parallel database with a sync job. The same brain that routes signals, hardens paths, and decides what to do next. 8 CRM-standard attributes live today.

Conversations auto-logged

Every message is a signal. No manual entry. No "please log the call notes in HubSpot." The agent logs everything. Every touch — WhatsApp, email, web, Telegram — appears in the activity feed in order, attributed to the same customer.

The pipeline writes itself

Signal-driven stage transitions replace card-moving. A form submission fires a signal tagged intent:high → lifecycle: anonymous → lead. No human moved a card. The pheromone marks the route. The pipeline updates automatically.

Identity resolution across channels

The visitor who clicked an ad, the email that opened the campaign, the Telegram account that asked a question — one actor with a same-as relation, confidence-scored. Identity resolution target: above 95%.

Pheromone dots show intent in real time

The contact list view shows pheromone strength next to every name. Five dots: converting customer. One dot: cold lead. The dots update in real time as every signal lands. The salesperson knows who to call before they open the record.

4-tier role access — no extra seat per client

Owner sees all. Agency sees their clients. Client sees their own end users. End users see themselves. Every contact lives in its own workspace with role-based access at the 4-tier level. No seat to add when a client's list grows by a thousand names.

AI-native CRM vs. standalone CRM tools

FeatureONEHubSpot / SalesforceSpreadsheet + manual logging
CRM built into the AI substrate (no sync)
Conversations auto-logged across all channels
Signal-driven pipeline transitions (no card dragging)
Identity resolution >95% across channels
Pheromone intent signal in real time
4-tier role access — no per-seat charge
Mature CRM workflow (large sales teams, custom objects)Honesty: HubSpot Sales Hub wins on mature CRM workflow depth for large dedicated sales teams.

CRM on every plan — no per-seat charge

Annual billing pre-selected.

Starter

10 client workspaces · basic CRM

$500/mo
5M credits/mo
10 client workspaces
8 actor attributes live
Activity feed (last 50 signals)
Email support
Most popular

Agency

Unlimited contacts · full pipeline

$5,000/mo
60M credits/mo
Unlimited client workspaces
Signal-driven pipeline transitions
Identity resolution >95%
Pheromone intent signals live
Cross-channel actor consolidation

Scale

Enterprise contact graph · data export

$50,000
750M credits/mo
Enterprise contact graph with TypeDB SLA
GDPR bulk export + erasure tooling
Custom actor attributes
Dedicated success manager
SLA 99.99%

Questions about the CRM

The thing that routes every conversation also holds every record.

No sync job. No separate seat. Signal-driven pipeline. The CRM is already running.

No HubSpot seat · auto-logged · Free plan, no card needed