ONE Studio · ptcorp-service

PTC Service Desk

24/7 service dispatch for Poirier Technical Solutions Corp existing clients. Triage → dispatch → done.

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Your Journey

Click any stage — the agent walks you through it

Stage 1 — Triage

Severity Assessment

Critical · Urgent · Scheduled

→ Critical — complete loss, dispatch now
→ Urgent — degraded service, same-day
→ Scheduled — planned maintenance, book slot

First response · immediate

Stage 2 — Critical Dispatch

Emergency Dispatch

Reference number · ETA · Brad on-call

→ Confirm company name and site address
→ Generate PTC reference number
→ Contact Brad — 519-242-8882
→ ETA based on location

Dispatch immediate

Stage 3 — Urgent — Same Day

Same-Day Scheduling

Degraded service · high loss · booked today

→ Confirm company name and site
→ Characterise the degradation
→ Schedule same-day tech visit
→ Gather loss budget / OTDR baseline if available

Same-day response

Stage 4 — Scheduled

Maintenance Booking

Splice, OSP, patch panel, OTDR

→ Job type — splice closure, OTDR, patch panel, OSP inspection
→ Preferred timing — week and time-of-day
→ Access requirements and site contact
→ Confirmation and reference number

Book a window

Quick prompts

Service Response Standards

Critical

Immediate

Full loss — dispatch now

Urgent

Same day

Degraded — booked today

Scheduled

By arrangement

Planned maintenance

On-call

24 / 7

Emergency coverage

Severity Classification

How we triage every call

Critical / Urgent

→Critical: Complete loss of service — no light, no connectivity
→Critical: ONT dark, OLT showing loss-of-signal
→Urgent: High attenuation, loss budget exceeded, intermittent drops
→Urgent: GPON signal below threshold but link not fully down
→Dispatch: Brad contacted immediately — 519-242-8882

Scheduled

→Scheduled: Routine splice closure inspection
→Scheduled: OTDR trace and loss-budget survey
→Scheduled: Patch panel audit or relabelling
→Scheduled: OSP inspection walk
→Book: brad@ptcorp.ca to confirm the slot

Core Services

What PTC dispatches for

On-Call Contact

For Critical and Urgent faults — reach Brad directly

Engineer

Brad Poirier

brad@ptcorp.ca

Phone

519-242-8882

Coverage

24/7 on-call for existing PTC clients

Reference format

PTC-YYYY-NNNN — issued on every dispatch