It opens knowing the history
Every message is kept, in order, with who said it and when. An agent starting a conversation has already read the last one. Nobody re-explains their problem.
Memory
Your agents remember your customers.
Not a transcript you go and look up. The agent opens the conversation already knowing who this is and what happened last time — and it gets better at the job the more it does.
Most systems start every conversation from nothing. The customer re-explains their problem, the agent re-derives the answer, and whatever was learned last Tuesday is gone. That is the part people mean when they say support does not scale — not the volume, the amnesia.
Here the conversation is kept as it happens, and so is what came of it. No extraction pipeline to run, no separate memory service to operate, no labelling step for you to keep up with.
What that gets you
One customer, not three strangers
The same person writing from web chat, Telegram and email resolves to a single customer. The history follows the human, not the channel they happened to use.
It gets better at the job by doing it
Answers that keep resolving things get reached for sooner. Answers that keep failing get reached for less. You do not label anything and you do not tune it.
Ask what it knows about one person
One call returns what the system holds on a customer — the history, what it has concluded, and where that came from. Useful before a difficult call, and required before you can honestly answer a data request.
Delete a person completely
One command removes a customer and everything connected to them, and writes an audit record. Not a cleanup script you maintain.
It forgives faster than it praises
A bad run fades quicker than a good one. A route that worked for months and then had a bad week keeps most of its standing — so one outage does not erase what the system learned.
What it does not do
- It remembers what happened and what worked. That is not the same as being right.
- What an agent is told is trusted less than what it observes. Somebody asserting a fact does not make it one.
- Workspaces do not share memory. A client's history stays inside that client's workspace.
What it looks like
The same view your team uses. Switch the reader to see the same memory answer a different question — an operator asking whether an agent is behaving, or the person it is about asking what you hold on them.
Ada Lovelace
Is this subject behaving sensibly, and what is it acting on?
What we concluded
Beliefs held about this subject, and where each one came from.
prefers invoices on the last Friday of the month
91% confidentfrom observed7 observationsasks about delivery windows before price
78% confidentfrom observed12 observations
What leads to what
Which routes have worked, and which have stopped working.
- billing question → store credit answer41 used+62 / −3highway
- refund request → policy link12 used+8.5 / −11blocked
Who it knows
Groups this subject belongs to, and its role in each.
- acme · member
- acme-billing · owner
Example customer. Real component, real shapes — the rows are illustrative.
Memory is not a plan you buy
There is no memory tier and no add-on. Every workspace accumulates its own history from the first conversation, and that history belongs to the workspace — it is exportable, and it is deletable, per customer, on request.
Free plan. No card needed.