Live meetings
Every workspace gets a front desk: one standing room a salesperson sits in. When a visitor asks for a human, the agent reads that room first — and if someone is in it, the meeting is already on, inside the conversation, with the person's name on the card. If the desk is empty, a private room opens instead and your team is paged.
Nothing to install for the visitor · a visitor's camera is never published
1
Standing room per workspace — the front desk
12
Seconds between reads of who is in that room
3
Answers the door gives: live, empty, unknown
0
Ways a visitor can publish a camera
Our own front desk
It is the same block a visitor is handed in chat, pointed at one.ie's standing room, reading it every twelve seconds. If a green dot and a name appear below, somebody is genuinely sitting there right now and you can walk in. If it says nothing, the desk is empty — and the card says so rather than promising you someone is on the way.
live
Staff are named, because they chose to sit at the desk. Anyone else is a count — never a name, a role, or an arrival time.
empty
A plain join card. In a real handoff this is the fork: the visitor gets a private room instead, and your team is paged with their reason.
unknown
The read failed. It reads exactly like an empty card and never says "nobody is here" — a throttled provider is not evidence of an empty room.
Joining puts you on the guest role: audio and screen share, never a published camera, and no power to end the room, remove anyone, or start a recording. If the desk is empty when you walk in, the team is paged that you arrived.
The agent reads the desk before it opens anything. No booking link, no phone number, no waiting on email.
They type something like "can I talk to someone". The agent does not have to guess at a phone number or paste a booking link — it has a tool for exactly this, and it can use it for an anonymous visitor who has never signed in.
works for anonymous visitors · reason and name are optional · no approval prompt the visitor cannot answer
Before anything is created, the agent asks who is in the workspace's standing room. A person is there: the visitor is handed that room and the card names them. Nobody is there, or another visitor already is: a private room opens for this conversation instead.
presence read first · staffed desk is reused, never created · private room is the fallback
The workspace is notified with the visitor name, the channel, and the reason, plus a button that opens the room. Anything link-shaped the visitor typed is stripped out first. If the visitor then joins a room with no one in it, the provider's signed join event pages the team again.
name · channel · reason · Join button · visitor text sanitised · a second page on an unattended arrival
At a staffed desk the lane is already open; anywhere else the visitor taps Join. Either way they join as a guest — audio and screen share, no published camera, no power to end the room or start a recording. The reason thread sits beside the video for whoever answers, and the room stays reachable at its own address.
visitor joins as a guest · thread docked beside the video · room has its own page
A real room, in the conversation, with the context already inside it.
Every workspace has a standing room — a front desk. When a visitor asks for a person, the agent reads that room first. If someone is sitting in it, the visitor gets that room, the card names who is there, and inside a chat turn it connects on its own. No link to click, no email to wait for.
If nobody is at the desk — or another visitor is already at it — the visitor gets their own private room and the team is paged, exactly as before. A front desk is not a private call, and a card never says "someone will be with you shortly" when the read says otherwise.
Asking twice in the same chat rejoins the room that is already open instead of opening a second one. Whoever comes back finds the same place, and the agent says so: rejoined, not created.
What the visitor typed goes into a thread beside the video. Every repeat ask appends to it, so by the time a person opens the room they can read the whole story instead of asking the visitor to start again.
When the visitor asks, the alert reads "<name> wants to talk (web)" with the reason and a Join the meeting button. When they actually walk into an unattended room, a second alert says so. That one fires on the video provider's signed join event, not on a button press, and it stays quiet if a colleague is already in there or the room paged in the last ten minutes.
The card that lands in the chat is a card. The video client is not even downloaded until the visitor taps Join. A workspace is also capped at ten handoff rooms an hour, so a public chat page cannot be used to open rooms endlessly.
Beyond the live handoff there are scheduled sessions and webinars, invite links that are signed and can expire, recording, and a written summary after the call. A room can also be dropped onto any page as a block with its own settings.
| Feature | ONE | Booking link + video call | Chat widget handoff |
|---|---|---|---|
| Room appears inside the chat conversation | |||
| The card says who is in the room right now | |||
| A staffed room connects itself, no tap needed | |||
| The team is paged again if a visitor arrives to an empty room | |||
| Asking twice reuses the same room | |||
| The reason is waiting in the room | |||
| The visitor's camera is never publishedVisitors join on the guest role, which cannot publish video at all — they are audio and screen share. A staffed front desk connects the audio lane without a tap; nothing else does, and no surface can turn a visitor's camera on. | |||
| Visitor-typed text cannot smuggle a link to your team | |||
| Same room drops onto a page as a block | |||
| Recording and a written summary of the call | |||
| Calendar availability and reschedulingHonesty: a dedicated scheduling tool wins here. ONE opens rooms and sends signed invites; it does not manage your calendar for you. |
No per-room charge and no per-seat charge. Annual billing pre-selected.
Up to 10 agents · 3 channels
Unlimited agents · L5 evolution
Custom architecture · dedicated team
A staffed desk hands the visitor a room that is already on. An empty one opens a private room and pages your team. Either way the visitor never leaves the conversation.
Nothing to install · a visitor's camera is never published